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Photo courtesy John Winters Thanks to The Boren Foundation, and Jack and Karen Kay Leonard for making this website possible. |
Can You Trust Your Paint and Hardware Store?
A Toolkit to Check Your Local Stores for
Advice and Supplies on Health Hazards
Strategies
V. Provide Feedback to the Retailer
Many retailers actively seek customer feedback and respond to it. Often, it is the only way to get past a store manager. Submit your comments on a store’s performance – both good and bad – using the following instructions.
a. “Big Box” Hardware Chains
i. Home Depot: Go to www.homedepot.com: Click on the “Customer Support” tab at the top of the webpage. A pull-down tab will show up. Click on “Contact Us” tab. Click on “Send Us an Email” type on the left side of the webpage. Enter your comments.
ii. Lowes: Go to www.lowes.com: Click on the “Contact Us” text at the bottom of the page under “Help Desk” type. Click on the “Store Feedback” type under the “General Inquires” heading. Enter your comments.
iii. Menards: Go to www.menards.com. Click on “Guest Services” type at the bottom of the page. Click on the “online form” type under the “Contact Menards Online” heading. Enter your comments.
b. National Franchise Hardware Chains
iv. Ace Hardware: Go to www.acehardware.com. Click on the “Contact Us” tab at the top-right corner of the webpage. Enter your comments.
v. Do-It-Best Hardware: Send an email to helpline@doitbest.com. Enter your comments in the email.
vi. True Value Hardware: Go to www.truevalue.com. In the small faded type at the bottom of the webpage, click on the “Contact Us” type. Under the “True Value” item, click on “Store Feedback” type. Enter your comments.
c. Department Stores With Paint and Hardware Departments
vii. Sears Hardware: Go to www.sears.com. Click on the “Customer Service” tab at the top-right corner of the webpage. Scroll down the page. Find the blue bar with “Stores” in the left column. Click on “E-mail Your Comments About One of Our Stores” type. Enter your comments.
viii. Target Stores: Go to www.target.com. Click on the “Stores + Services” tab at the top-right corner of the webpage. Click on the “Contact Us” type on the left side of the webpage. Click on the “Target Stores & Services” type on the left. Click on “Store Questions or Comments” type on the left. Enter your comments. I apologize for the complexity. They do not seem to be seeking your input.
ix. WalMart Stores: Go to www.walmart.com. Click on the “Online Customer Service” type at the bottom of the webpage under the “Still Have Questions?” heading. Click on the “Whom do I contact for questions about my local Wal-Mart store” text under the “Quick Help” heading. Under the “Email” heading, click on the “Click here” type. Enter your comments.
d. Retail Paint Stores – National and Local
x. Benjamin Moore Stores: Go to www.benjaminmoore.com. Scroll to the bottom of the webpage. Click on the “Contact Us” type. Enter your comments.
xi. Duron Paints: Send an email to paintinfo@duron.com.
xii. PPG Paint Stores: Go to www.ppg.com. Scroll down the webpage. Click on the “Contact Form” type on the left side of the webpage under the “Contact Us” heading. Enter your comments. Make sure you mention the product and the name of the store.
xiii. Sherwin Williams Stores: Go to www.sherwin-williams.com. Click on “Products and Services” type of the left side of the webpage. Click on the “Do It Yourself” button on the left side and click the “Ask Sherwin Williams” window that shows up. Click on the “Ask Sherwin-Williams” type on the right-side of the page. Enter your comments in the pop-up window.