Search IKE

Photo courtesy John Winters

Thanks to The Boren Foundation, and Jack and Karen Kay Leonard for making this website possible. 

Can You Trust Your Local Hardware Store?

2004 IKE Survey Report

IKE encourages you to provide feedback - positive or negative - regarding your store visits directly to the stores.  Use the following links to reach the major chains. 

o       Menards – www.menards.com

o       Lowes – www.lowes.com

o       Home Depot – www.homedepot.com

o       Ace Hardware – www.acehardware.com

o       Do-It-Best Hardware – www.doitbest.com

o       True Value Hardware – www.truevalue.com  

o       Sears Hardware – www.sears.com

 

IKE's experience with customer service comments has not been good.  Rarely do the stores follow-up to letters or emails.  Therefore, IKE asks that you also complete the following form so it can track overall performance on a national basis and provide the major chains with feedback in a manner they may pay attention to. 

 

Your name and email address will be kept confidential unless you give IKE permission to release it. 

 

Thanks for all you do to improve kids' environment!

 

General Information

Name of Chain

Store Name

Address

City, State, Zip

Date of Visit

Your Name

Your Email

Your name and email address will be kept confidential by IKE unless you give permission in advance.

Lead-Based Paint and Lead Hazards

Did the clerk ask you how old you home was? 

What year was your home built?

Were EPA "Protect Your Family from Lead Hazards" Pamphlets Available for Free?

Were LeadCheck Swabs Available for Sale?

Did the paint cans have words on the lid warning against sanding or scraping old paint?

Did the clerk mention the possibility of lead-based paint before you mentioned it?

Did the clerk recommend dry sanding, dry scraping or burning old paint?

If you asked about lead-based paint, did the clerk still recommend dry sanding, dry scraping, or burning old paint?

Describe what you asked the clerk and what the clerk said.

Pesticides and Pesticide-Treated Products

If in Indiana, did store have warning sign posted asking that customers read labels carefully?

Did the clerk give any advice regarding the selection and use of a pesticide, insecticide or herbicide?

Did the clerk primarily recommend a pesticides spray or fogger for indoor use?

Did the clerk recommend non-chemical ways to reduce pests (such as traps or caulking to seal holes or cracks where pest may enter your home) or the use of baits?

Did the store have any device for sale that claimed to repel pest with or without chemicals?

Did the store sell lumber treated with arsenic (often labeled "CCA")?

Describe what you asked the clerk and what the clerk said.

Thank you for taking time to improve the performance of your local hardware store!

If you need more information or want to start an organized campaign, please contact Tom Neltner at mccabe@ikecoalition.org or 317-442-3973.